The right documents reach the right people. Automatically.
Sift classifies, prioritises, and routes high-volume inbound documents and email — so your team stops spending time sorting and starts spending time acting.
See Sift in actionYour team is sorting when they should be working.
Every day, hundreds of documents and emails arrive. Some are urgent. Some are routine. Some need the Minister's attention. Some need an analyst. Some need a response. Right now, someone — often someone senior — is manually triaging that flow. It takes hours. Important items get delayed. Routine items consume attention. The process works until it doesn't — and when it doesn't, something gets missed.
Intelligent triage at the speed your inbox demands.
Connect
Sift integrates with your inbound document and email sources — mailboxes, shared drives, online forms, or document management systems.
Classify
Every incoming item is read, classified by document type, topic, and urgency, and tagged according to your organisation's taxonomy.
Route
Classified items are automatically routed to the appropriate team, queue, or workflow. Priority items are flagged. Your team works from a sorted pipeline.
What Sift delivers.
Multi-source integration
Connects to mailboxes, shared drives, online forms, and document management systems. All inbound content in one intelligent pipeline.
Intelligent classification
Classifies by document type, topic, and urgency. Understands the difference between a ministerial query, an OIA request, and a complaint.
Priority routing
Urgent items surface immediately. Routine items flow to the right queue. Nothing falls through the cracks.
Real-time processing
Classifies and routes as items arrive — not in batches. Your team starts the day with sorted, prioritised work.
Custom taxonomy
Learns your organisation's categories, labels, and routing rules. Configured to your workflow, not a generic template.
Workflow integration
Routes items to existing teams, queues, and workflows. Works with your current processes rather than replacing them.
Built for teams managing high-volume inbound.
Hundreds of items daily requiring triage between ministerial, OIA, media, and operational channels.
Pre-sorted, prioritised pipeline. Urgent items reach the right person immediately.
Growing volume of OIA requests mixed with general correspondence, requiring manual identification.
OIA requests identified and routed automatically, with priority flagging for complex requests.
High-volume citizen correspondence requiring classification and routing to specialist teams.
Automated classification and routing. Response times improve. Nothing gets lost.
Less sorting. More doing.
Your team starts each day with work that's already sorted and prioritised. Urgent items reach the right person immediately — not after someone manually identifies them. Response times improve. Nothing gets lost or delayed in the triage process. And the person who used to spend two hours a day sorting emails is doing higher-value work.
Your data stays in New Zealand
See Sift in action.
We'll show you how Sift handles the kind of inbound volume your team deals with — classifying, prioritising, and routing in real time.